20 Feb 2012
Achieving the ‘Triple Crown’ – increasing revenue, improving the customer experience and reducing costs
In order to become a truly world-class organisation, companies are moving towards a more integrated approach involving people, processes and technology to drive the sustainability of process excellence optimization throughout the business. Why then is it increasingly becoming a challenge for departments tasked with implementing process excellence to successfully implement the change? There are a number of “road blocks” facing process excellence professionals. These challenges range from measurability, sustainability, finding the best fit model to suit unique organisational needs, overcoming perceptions and innate resistance to change.
Key topics to be discussed at Process Excellence Week Africa
Strategic process excellence implementation and deployment through effective change management to ensure continuity and return on investment
Creating a continuous improvement culture to deliver business benefits and ensure process progression
Translate the benefits of BPE into measurable – increased revenue, improved customer experience and cost reduction
Establishing a centre of excellence to foster sustainability in BPE
Process innovation and the enabling technologies to achieve integration and value
Creating value based processes and overcoming failure through process redesign
Process Excellence Week Africa is the leading platform where the Process Community shapes their future if you want to:
Drive profitability and cut down on cost
Ensure the sustainability of your processes
Transform your organization to achieve its maximum potential
Benchmark with the most forward thinking organisations in Africa
Discover the best fit models for your company
Ensure that you and your team are at the Process Excellence Week Africa 2012
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