Analysis

Who you gonna call?: The take-off of business process outsourcing in Turkey
OBG
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As the private sector increasingly focuses on customer service as a way to retain business, Turkey’s call centre and business process outsourcing (BPO) sector has gained considerable traction in recent years. Already home to thousands of BPO centres covering operations for telecoms operators, airlines and financial institutions, the industry will continue expanding in 2015, fed by a young and…

Analysis

Next generation: The country rolls up its sleeves to launch its 4G mobile network
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New spectrum allocations and a fourth mobile licence offering are expected to provide a fillip for Turkey's telecoms sector, which in recent years has benefitted from rising mobile and internet penetration, driven by its young, tech-savvy population. In March 2015 the transport and communications minister, Lütfi Elvan, announced a tender for 4G mobile data services, which is expected to end in…

Analysis

Who you gonna call?: The take-off of business process outsourcing in Turkey
OBG
plus

As the private sector increasingly focuses on customer service as a way to retain business, Turkey’s call centre and business process outsourcing (BPO) sector has gained considerable traction in recent years. Already home to thousands of BPO centres covering operations for telecoms operators, airlines and financial institutions, the industry will continue expanding in 2015, fed by a young and…

Overview

Young and tech-savvy: Demographic forces are driving mobile up-take and expansion
OBG
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The telecoms sector in Turkey has long been viewed as a rising star, with a young, digitally adept population and rising personal incomes driving demand in the mobile voice and data segments. In recent years, the industry has been affected by less-strong macroeconomic fundamentals, including a weaker lira, as well as some restrictive regulatory changes. Even so, Turks spent more than TL35.5bn (€12.5bn)…

Overview

Servers of joy: Mobile networks and fibre-optic cables are expanding to meet demand
OBG
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Turkey’s IT sector is in the midst of a busy and prosperous period marked by rapid, widespread development in internet services, infrastructure investment and ecommerce activity. Internet growth is being driven by extensive fibre-optic expansion, increased adoption of 3G mobile internet and planned nationwide 4G network services that will require heavy investment from both the public and…