BPO
From The Report: The Philippines 2015
View in Online Reader

Having grown at a compound annual growth rate of around 10% over the past decade, the BPO sector has become the country’s largest source of private employment and the second-largest contributor of foreign exchange earnings after remittances. By 2020 the global BPO industry is forecast to be worth $250bn and the Philippines is seeking to cement its position as a preferred global service offshoring hub and expand and diversify its share in this lucrative, yet highly competitive field. Ongoing efforts to revamp the education system and better match the industry’s technical requirements should bolster its prospects.

This chapter contains an interview with Maulik Parekh, President & CEO, SPi Global

Articles from this Chapter

Overview

The Philippines’ BPO sector creates jobs and is drawing wealth and investment
OBG
plus

The global BPO industry is forecast by consultancy Tholons to be worth $250bn by 2020 and the Philippines is seeking to cement its position as a preferred global service offshoring hub and expand on and diversify its share in this lucrative, yet highly competitive field. Having grown at a compound annual growth rate of around 10% over the past decade, the BPO sector has become the country’s largest source of private employment and the second-largest contributor of foreign exchange earnings after remittances. It has also fuelled the growth of other sectors, as the salaries paid out have augmented household consumption and anchored the expansion…

Interview

Maulik Parekh, President and CEO, SPi Global: Interview
OBG
plus

Interview: Maulik Parekh How well positioned is the Philippines to become a centre for outsourced health care processes? MAULIK PAREKH: The potential for health care outsourcing in the Philippines is substantial, as the country produces roughly 40,000 nurses annually. While traditionally many of these professionals sought jobs abroad, the growing health care outsourcing industry has created another option for these experts to stay home and pursue careers they desire. We are trying to expand to…

Analysis

BPO firms are expanding into secondary and tertiary cities in the Philippines
OBG
plus

As the Philippines is the second-largest BPO destination in the world, holding at least a 12% share of the global market, it is no surprise that Manila, as the country’s commercial epicentre, has become a top destination-city for hosting offshore service providers. A study by research group Tholons ranked the top 100 outsourcing destinations by city, placing Manila in second for 2014, behind only Bangalore. Manila moved up one spot in the rankings from the previous year, overtaking the city of Mumbai in India, which has historically been the stronger BPO services providing nation of the two. Several other Philippine cities ranked well,…