Operations upgrade: New technologies come to the fore after the Covid-19 pandemic
The Covid-19 pandemic has led to a significant acceleration of digital transformation. This trend is especially apparent in financial services, where the health crisis prompted an overhaul of legacy processing systems and the widespread implementation of what are known as ABCD technologies – a catch-all term that encompasses artificial intelligence (AI) and automation, blockchain and bitcoin, cloud computing, and digital and datadriven solutions. While such technologies had been growing in importance within the sector prior to the pandemic, 2020 redoubled this trend. Each of the four categories brings with it a range of benefits and potential applications. AI can be leveraged within banking and finance
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