This summit aims to unite senior level executives from shopping malls, department stores, brand owners, online retailers, banks, technological leaders to network, share insights & experiences & career thinking on retail trends as well as embrace the innovations. Key themes: "Understanding Customer expectation", "Going Truly Omni-Channel", "Digitizing the physical store", "Re-engineering…
The theme of the 18th APRCE is "Transformation, Creativity and Beyond". Key global retailers are expected at this event, which will spearhead a re-think on retail and how to drive change through innovation, transformation and staying ahead of the pack for business success. It will explore opportunities to capture the next decade of discerning digitised customers. Leading speakers, retail leaders…
In addition, partake in roundtable discussions with CEM specialists; master digital/social media, VoC, omni-channel customer journey, customer centricity and leadership commitment and learn about the cost benefit of digital support and the key to omni-channel consistency in the event. Attendees will be given an opportunity to learn how to exceed customers' expectations at workshop with CEM guru…
Crucial to Malaysia’s economic development is the continued transformation of its industrial base into one predicated on high value-added products and driven by innovation, automation and increased productivity. Such a shift is important to ensure the country is well-placed to compete in an increasingly competitive and open global market, a trend exemplified by the commencement of the ASEAN Economic…
With steadily rising per capita income and a modern, increasingly sophisticated and widespread retail sector, Malaysians today have a wider choice than ever when it comes to both consumer products and the channels through which to purchase them. Hypermarkets, convenience stores and traditional markets and stores are all jostling for position in the country’s cities, towns and villages, while online…
Interview: Gary Brown How can retailers take advantage of new technologies to both increase business efficiency and enhance customer experience? GARY BROWN: Retailers are looking closely at implementing beacon technology in their stores. The way beacon works is that once a customer has downloaded an app and signed up, when they walk past a store they’ll receive an SMS notification for a special…
Interview:Mohd Yusoff Sulaiman How is Malaysia expanding collaboration with other nations to bolster its capacity for innovation, science and technology? MOHD YUSOFF SULAIMAN: When we look at collaborating with other organisations around the world, we strongly consider the culture and openness of the partner to share and work with us. We have partnered very successfully with the UK, France,…
An important component of Malaysia’s fast-expanding knowledge economy, the aerospace industry has grown substantially in the nearly 20 years since the government rolled out its first National Aerospace Blueprint (NAB). Characterised today by a robust mix of maintenance, repair and overhaul (MRO) activities and a burgeoning parts assembly and manufacturing segment, the sector has welcomed a surge…
Malaysia’s highly competitive automotive sector looks set to battle through another tough year in 2016, as a combination of economic slowdown, ringgit devaluation, the new goods and services tax and a tightening of consumer financing all continue to have an impact. Yet, a more consolidated and higher-end industry may well emerge, with 2017 expected to see stabilisation at a new level with more value-added. Facts…
Despite criticisms that ASEAN is falling short of its lofty aspirations, its policy drive has had a notable impact on Malaysia’s trade and investment relationships in South-east Asia. As a net capital exporter and investor in its own right, the country has made significant inroads in neighboring Indonesia, Thailand, the Philippines and, most recently, Myanmar. This growth in cooperation points t