The way forward: Banks are joining the race for mobile banking customers
Nowhere is the ability of Kenyans to turn technology to commercial use better illustrated than in mobile banking. They use their phones to pay for goods and bills, make deposits and withdraw cash from agents, buy insurance, for public transport and to transfer to relatives. According to the Central Bank of Kenya (CBK), the value of transactions carried out through mobile phones rose 24.7% to KSh2.4trn ($26.4bn) in 2014, compared to KSh1.9trn ($20.9bn) in 2013. Growth drivers include rising use by merchants and individuals due to convenience, cost-effectiveness and security. As public transport starts to enforce cashless payments, usage is likely to rise. Competition between