Interview: Maqbool Al Wahaibi
How would you assess Oman’s ICT ecosystem?
MAQBOOL AL WAHAIBI: Connectivity, public awareness and workforce competencies form the backbone of the ICT sector in Oman. The country has made significant strides in connectivity, with internet penetration exceeding 90%, ensuring nationwide coverage. However, there is still room for improvement when it comes to awareness and adoption. This gap represents an opportunity to develop more user-centric digital solutions. Additionally, focused development can help boost competency levels in Oman’s ICT workforce. Emerging technologies such as artificial intelligence (AI), internet of things (IoT) and cloud computing demand specialised expertise. Building these capabilities is essential to fully realising the ICT objectives of Oman Vision 2040 and supporting the goals of the Fourth Industrial Revolution.
In what ways are public-private partnerships (PPPs) contributing to ICT infrastructure and services?
AL WAHAIBI: PPPs are essential for advancing the ICT sector, combining private sector innovation with public sector scale and governance. These collaborations stimulate sector growth while enhancing service quality. However, PPP adoption in ICT remains in its early stages. While there has been progress, further development and integration into legal and governance structures could bolster Oman’s PPP framework. For example, government tenders could consistently include PPP options to encourage broader participation. Strengthening policy and promoting adoption will help to leverage PPPs, driving innovation and efficiency in areas like cloud services, cybersecurity and IoT infrastructure.
To what extent are cybersecurity and privacy measures enabling the adoption of cloud computing?
AL WAHAIBI: Cloud computing has significantly transformed businesses and public services in Oman. Initially met with resistance due to limited awareness, organisations now recognise its economic and operational benefits. This shift has encouraged sectors like banking to migrate to the cloud, setting a strong precedent. Oman’s data privacy and cybersecurity frameworks align with global standards, creating a secure environment for cloud-driven growth. Regulatory bodies like the Ministry of Transport, Communications and IT enforce mandatory certifications and compliance mechanisms based on best practices. However, ongoing efforts are needed to address evolving cyberthreats and maintain alignment with international norms.
To what degree are emerging technologies being incorporated into Oman’s ICT ecosystem?
AL WAHAIBI: Emerging technologies are finding their place in Oman’s ICT landscape as the result of targeted projects and policies. IoT is expected to lead the way, driven by smart city initiatives such as the development of Sultan Haitham City. AI is also gaining traction as organisations begin to explore its potential in areas like predictive analytics and customer service automation. Blockchain adoption, though still in its infancy, holds long-term potential for applications in supply chain transparency and secure data transactions. The development and scaling of these technologies will rely on foundational infrastructure, particularly cloud computing and ICT connectivity.
Where do you see opportunities for small and medium-sized enterprises (SMEs) in ICT?
AL WAHAIBI: In Oman, SMEs have significant opportunities to collaborate with larger firms. Such partnerships drive digital innovation by combining agility with resources, as well as providing platforms for growth through mentorship. To maximise their potential, SMEs need greater access to venture capital and acceleration programs. Expanding into larger regional markets, such as Saudi Arabia and the UAE, could further enhance SME growth. With the proper support, SMEs can become key drivers of innovation in the sector.
