Business Process Outsourcing
From The Report: The Philippines 2012
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BPO has been a major growth area for the Philippines. The country benefits greatly from a well-educated, English-speaking labour force and now the industry is looking to crack the higher-value knowledge processing outsourcing (KPO) market, taking on back-office tasks like health care information management and legal transcription. With growth of 10-15% anticipated for the medium term, the outlook for the sector is rosy. Moreover, the BPO boom is sparking development and driving the real estate market in secondary cities, which reduces the economic orientation toward Manila.
This section includes an interview with Lito Tayag, Country Managing Director, Accenture.

Articles from this Chapter

Overview

A top performer: Building market share and improving competitiveness
OBG
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In 2003 the Philippines’ potential as a business process outsourcing (BPO) centre was fully realised after a five-year trial phase. The industry had a compound annual growth rate (CAGR) of 30% from 2006-10, surpassing the 15% global average, according to the Business Processing Association of the Philippines (BPAP). A KEY EARNER: As companies capitalised on the abundant, qualified, English-speaking labour pool, the Philippine BPO industry employed some 640,000 workers and generated some…

Interview

OBG talks to Lito Tayag, Country Managing Director, Accenture; and Board Member, Business Processing Association of the Philippines
OBG
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Interview:Lito Tayag How is the Philippines suited for growth in the business process outsourcing (BPO) sector? LITO TAYAG: The Philippines has numerous competitive strengths when it comes to the BPO sector. There is plenty of professional talent, a firm command of English and despite wage inflation in recent years the Philippines continues to be cost competitive in comparison to other countries, including India and China. The government supports the industry’s growth by providing both…

Analysis

Essential infrastructure: Private sector fuels office growth
OBG
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Offering little to no experience or expertise prior to 2003, the meteoric growth of the Philippines’ business process outsourcing (BPO) industry has largely been due to the availability of good infrastructure alongside a large and trainable talent pool with a unique cultural affinity with the US and other Western markets. Recognising the catalyst for national development that the BPO sector still presents, the Philippine government developed a market-enabling environment in little over 10 years,…