The event is set to gather leading experts from all over the globe to explore strategies to deliver a truly customer-centric claims service and discover how the industry should combat the rise in fraudulent claims. Attendee will also learn how to improve claims processes through new data analytics, explore drivers and new processing strategies to save time and money.
This event focuses on strategies for effective claims management and to deliver an exceptional customer service experience and drive profitability.
Attendees can expect the following from the conference:
- More than 18 key presentations on the industry’s latest topics such as “The regulator’s role in ensuring convenience in claims handling,” “Legal issues for claims management,” “Overcoming key operational challenges in delivering customer-focused claims experiences”;
- Focused panel discussions on “The claims talent drain: Tackling the gap for the next-gen workforce,” “Lessons learned from recent natural and man-made catastrophes and their impact on claims”;
- Conference themes: customer-centric claims service, cost efficiencies, leadership and talent strategies, NAT-CAT and fighting fraud;
- Two workshops on “Why Insurance Fraud is still at large and how insurers are easily deceived by fraudsters” and “health insurance claims assessment.”