Oxford Business Group is pleased to announce its research partnership with CEM Summit which will be held on July 9-10, 2014, in Cape Town. In this respect we send you the following message from the conference organizers:
Dear Oxford Business Group Subscribers,
Customer Experience Management Summit
Speakers at this year’s Summit are set to address POPI concerns for conference attendees. Featured speakers include Marketing Analyst, Advisor and Media Commentator, Chris Moerdyk who will be joined in a panel discussion by Alastair Tempest, COO of the Direct Marketing Association of South Africa (DMASA), Justin Cornish, Attorney and Head of Services at Radiant Law and Demetri Qaully, Mayoral Committee Member of the City of Cape Town.
For the complete list of speakers and panels please visit:http://www.cemafricasummit.com
Topics of panels and workshops include:
- Measuring Performance from the Customer’s Perspective, not the Competitor’s.
- How customer service professionals can determine their organisation’s performance by exploring their offering from the customer’s point of view.
- How To Deliver An Outstanding Customer Experience.
Date: 9-10 July 2014
Venue: The Westin Hotel, Cape Town
Tel: +27 21 555 0866