Interview: Omar Mohammed Lootah
How do new technologies enhance public transport, and what can be done to deepen digital adoption?
OMAR LOOTAH: Digital transformation is reshaping public transport, improving efficiency, accessibility and user experience. Advanced technologies such as artificial intelligence are optimising mobility patterns, predicting peak demand and streamlining resource allocation. Smart applications facilitate transport booking and real-time updates on routes and congestion levels, while integrated ticketing systems ensure seamless travel across multiple transport modes. Further enhancing operational efficiency is the automation of scheduling, fleet management and vehicle maintenance. Moreover, integration with digital payment platforms enables smooth remote payments for service fees, streamlining financial transactions for users and enhancing overall service accessibility. Additionally, diverse payment options for taxi fares cater to different user preferences and promote a cashless economy.
Greater investment in digital infrastructure is essential to sustain this momentum. Expanding smart solutions requires robust regulatory frameworks, incentives for innovation and stronger public-private partnerships. Increasing digital literacy among users and transport personnel will facilitate adoption, while targeted policies can ensure secure and efficient implementation. As transport ecosystems evolve, continuous innovation will be critical to fostering a more connected and sustainable urban mobility landscape.
What challenges arise from increasing demand for public transport, and in what ways is infrastructure evolving to support sustainability?
LOOTAH: Public transport usage in Ajman is seeing significant growth, with over 14m riders recorded in the first half of 2024 – up 22% from the previous year. This jump underscores the pressing need to enhance capacity, optimise service delivery and maintain affordability. Addressing peak-hour congestion, integrating smart payment systems and accommodating a diverse and growing population are ongoing priorities.
Sustainability remains central to long-term planning, with efforts focused on reducing carbon emissions and enhancing environmental resilience. A transition toward eco-friendly transport is a key response to rising public transport demand and financial sustainability challenges. Expanding low-emission vehicle fleets and introducing maritime transport are easing road congestion while aligning with long-term environmental objectives. Smart mobility solutions, including on-demand buses and intelligent transport hubs, enhance efficiency and connectivity, ensuring that growing ridership is met with improved service delivery.
In what ways does regional transport integration enhance connectivity and economic collaboration?
LOOTAH: Seamless transport links between Ajman and neighbouring emirates are vital to economic growth, facilitating the movement of people and goods while boosting regional trade and investment. Direct inter-emirate routes reduce travel times and improve commuter convenience, while private sector participation has bolstered inter-city transport services, aligning with global best practices. The adoption of unified smart payment systems across the UAE further simplifies mobility and streamlines administrative processes.
Integrated transport planning also supports tourism by ensuring efficient access to key attractions. Coordinated efforts between transport authorities, hospitality providers and urban planners enhances the visitor experience through multilingual digital platforms, direct transport links to hotels and improved tourism-focused mobility options. Upgraded transport centres equipped with digital connectivity and enhanced passenger amenities ensures seamless travel for residents and visitors alike. Bolstering regional transport infrastructure fosters economic dynamism, encourages tourism and enhances the overall quality of urban mobility.
