Business Process Outsourcing

BPO has been a major growth area for the Philippines. The country benefits greatly from a well-educated, English-speaking labour force and now the industry is looking to crack the higher-value knowledge processing outsourcing (KPO) market, taking on back-office tasks like health care information management and legal transcription. With growth of 10-15% anticipated for the medium term, the outlook for the sector is rosy. Moreover, the BPO boom is sparking development and driving the real estate market in secondary cities, which reduces the economic orientation toward Manila. This section includes an interview with Lito Tayag, Country Managing Director, Accenture.
Cover of The Report: The Philippines 2012

The Report

This chapter is from the Philippines 2012 report. Explore other chapters from this report.

Interviews & Viewpoints

Sketch of Lito Tayag, Country Managing Director, Accenture; and Board Member, Business Processing Association of the Philippines
OBG talks to Lito Tayag, Country Managing Director, Accenture; and Board Member, Business Processing Association of the Philippines