More and more commercial transactions are moving online and the so-called digital economy continues to expand its reach into every facet of the traditional analogue economy. For businesses, this means they have access to new channels to reach existing clients as well as new opportunities to expand market share with a competitive digital offering. For consumers, the ever-expanding digital economy promises greater access to products and services at their fingertips, as well as increased ease in accessing and comparing information about them. This also tends to encourage more competitive pricing among providers. In emerging economies, the development of digital channels has in some cases allowed sectors to essentially skip stages in development seen in other countries, moving directly to digital solutions rather than having to invest in vast networks of hard infrastructure.
While it is clear that the digital economy has opened up many potential growth opportunities, one of the most important barriers is the so-called digital divide. The quantity and quality of mobile phone network coverage in some emerging and developing economies still lags behind that of more advanced economies. That said, there is no country of any income level in which access to mobile phones and the networks that support their use is universal, although this digital divide is obviously far more acute in lower- and middle-income economies. It can be a particular challenge in countries marked by relatively lower rates of urbanisation or challenging terrain, which complicates the extension of physical networks.
However, the example of the success of M-Pesa in extending financial services to rural areas of Kenya, to the great benefit of its farmers in particular, show that these challenges are far from insurmountable. What is key moving forward is to recognise that alongside the requisite hard infrastructure investments, there is also a need for policymakers to put in place soft infrastructure, the legislative and institutional frameworks necessary to sustain growth in the digital economy. Countries in the Gulf have been among the most forward-looking in this regard. While the digitisation of state services in countries like the UAE is driving the transition towards digital, the favourable regulatory environments in place are helping to foster and support digital innovation in many areas of the economy.
One brief example brings home the manifold opportunities that digital can present. Building on the early success of pilot projects in Africa and elsewhere, Kenyan mobile network operator Safaricom brought M-Pesa to market in 2007, in partnership with Vodafone. This revolutionary service allows anyone in Kenya with a mobile phone to use it as an electronic wallet, letting users borrow small amounts, transfer money to others, pay utilities, and deposit and withdraw funds via agents, thereby bringing such services to large swathes of the population not served by the conventional banking system.
This coincided with a surge in cellular subscriptions in the country. Having already risen from fewer than five subscriptions per 100 people in 2003 to 30 by 2007, the total increased three-fold over the following decade, reaching 86 by 2017. By mid-2018 the service had garnered 20m users in Kenya alone, and was processing 1.7bn transactions per year in the country. In late 2018 M-Pesa was making preparations to enter Ethiopia, a country twice the size of Kenya and one of the fastest-growing economies of the past decade. This follows its earlier success in neighbouring Tanzania, as well as further afield in countries like Egypt, Afghanistan and India, as well as in Eastern Europe. The M-Pesa model has spread to other countries and given rise to copycat services from traditional banks and mobile network operators worldwide.
In developing economies with relatively poor fixed telephony infrastructure and a sparse network of bank branches, the rapid improvement in mobile network coverage and the increasing ubiquity of mobile smartphones is allowing financial service providers to reach more new clients than ever. Moreover, once the initial investment is made in establishing a digital platform, the cost of each new client is minimal, compared to the marginal cost of attracting those same clients via the rollout of physical infrastructure. Indeed, in Kenya the number of ATMs in operation has fallen by about a third, as more of the population has switched to using mobile money.
Emerging Business Opportunities
Building on the runaway success of mobile money systems, a wider range of more sophisticated financial services is being made available to emerging market consumers. InsurTech, for example, is becoming an increasingly important player in the insurance sector globally. Tellingly, its emerging market share has been rising steadily in recent years. In the second quarter of 2018, China, India, Israel and South Africa together accounted for a third of all the company’s deals globally, and its highest projected growth rates over the coming decades are in large emerging markets.
Digital trends from advanced economies are lagging in many emerging and developing markets. However, the generally higher economic and population growth in the latter ensure they are likely to remain among the most important growth drivers for years to come. Retail and transport are cases in point. Uber, for example, is beginning to tailor its app to lower-income markets, developing Uber Lite in India so that riders can get the same service with lower data intensity. This is important in markets where network infrastructure has not yet reached the most advanced levels, but which are now nonetheless among the firm’s most important revenue growth drivers.
In some cases ride-sharing apps such as Uber are filling a gap in the market which stems from the fact that the public transport system is poorly developed and inefficient. In late 2018, for example, Uber executives hailed Argentina as its fastest-growing market, despite the fact that it is only operating in the capital, Buenos Aires, and notwithstanding the economic challenges currently facing the country. Uber executive Andrew Macdonald cited the city’s lack of public transportation options as the main driver affecting demand. This is likely to represent a growth opportunity in many other emerging and developing markets where public transport is under-developed.
Meanwhile, India has become the fastest growing geographic market for Amazon, as well as the fastest-growing subscriber base of any country for its Prime service. However, although the biggest names in global tech are profiting from surging growth in emerging markets, they are by no means alone in looking to capitalise, with these markets also seeing the birth of behemoth competitor firms.
Alibaba, for example, is the dominant player in China’s online retail market and is rapidly expanding its footprint throughout emerging Asia and beyond, including in India, where it is competing directly with Amazon. In fact, since 2015 Alibaba’s online sales have surpassed those of Amazon, eBay and Walmart combined. While the population density in Alibaba’s natural target markets clearly puts it at an advantage in this regard, digital firms from the region are by no means relying solely on regional demographics to fuel expansion. Didi Chuxing, China’s answer to Uber, began aggressively expanding its global footprint in 2018, entering Brazil, Mexico, Taiwan, Japan and Australia, where it is taking on Uber head-to-head.
SUB-SAHARAN AFRICA: Sub-Saharan Africa had seen a surge to 75 mobile cellular subscriptions per 100 people by 2017. At just under 70 cellular subscriptions per 100 people, Tanzania lagged slightly behind the regional average, while Nigeria was ahead at 75. Other countries in the region in which OBG operates fared even better: Kenya (86), Ghana (127), Côte d’Ivoire (131), Gabon (132) and South Africa (162), compared to the global average of 104. Even those countries whose ICT infrastructure compares favourably with the regional average are not resting on their laurels, however. Côte d’Ivoire is a case in point. Its National Agency for Universal Telecommunications Services is in the process of deploying a 7000-km fibre-optic network to rural areas. Speaking to OBG, Serge Kouakou, general manager of Orange Business Côte d’Ivoire, noted that “on multiple levels the government-led optical fibre national infrastructure project is a tremendous opportunity for Côte d’Ivoire’s digital transformation. Optical fibre allows more bandwidth than copper infrastructures, and it is a more stable technology to use than copper, considering Côte d’Ivoire’s climate. The service’s reliability should increase and rural populations gradually gain access to better internet and telecommunication services.”
In terms of mobile cellular subscriptions per 100 people, Thailand and Indonesia are the stand-out performers in the Asia-Pacific region, with 176 and 174 respectively, well ahead of the regional average of 119. Myanmar at 90 subscriptions per 100 people is on a similar level to India (87). At 105, China is around the global average and not far behind the Philippines (110). All of the other countries in the region in which OBG operates rank above the regional average, as follows: Mongolia (126), Vietnam (126), Brunei Darussalam (127), Malaysia (134) and Sri Lanka (135).
Having only opened its mobile telephony segment to foreign investment in 2013, Myanmar is playing catch-up in terms of developing its telephony infrastructure, but has been making great strides in recent years. “Telecommunications is a textbook example of great development in Myanmar, where companies can receive their license, connect to the network and start operations within a year. It has become a little more challenging recently, however, since the permit system for extending the fibre-optical network has been decentralised to regional governments, which don’t always fully understand its importance,” Lin Roye, deputy managing director at Myanmar Fibre Optic Communication Network, told OBG.
In a similar vein, Myo Ohn, CEO of Campana Group, underlined the continued importance of mobile connectivity, even as the fibre-optic network expands, noting that “mobile internet is cheaper and more widely available because more telecom towers are being installed, resulting in better connectivity. Mobile reaches users faster, but only when optical fibre arrives in the neighbourhood do you truly have broadband.” Myanmar demonstrates very well the difficulty of extending fixed-line infrastructure to remote areas in challenging terrain, underlining the continued importance of mobile internet connectivity.
The country also demonstrates the key role new entrants can play in terms of improving the service on offer and driving down prices via competitive pressure. This is shown by the arrival of Mytel in 2018, backed by Vietnam’s Viettel Group, as a fourth player in the Myanmar panorama, aiming to capture market share by offering bundled internet services. In the first eight months of operations, Mytel had already managed to capture approximately 4% of the market, and was exploring options to offer mobile money services to its clients in the future.
Middle East & North Africa
At 112, the average number of mobile cellular subscriptions per 100 people in the MENA region is slightly above the global average. There is significant divergence across the region, however, with Turkey lagging at 96th and the UAE, one of the highest in the world, at 211th. The North African countries are somewhat above the global average, with Egypt at 106th and the Maghreb countries clustered in the low 120s. Saudi Arabia (122) and Kuwait (124) are at similar levels, while others in the Gulf have made more progress, notably Qatar (148), Oman (150) and Bahrain (158).
Countries in the GCC have been amongst the earliest countries worldwide to be able to recognise the significant potential for increased digitisation across all areas of the economy, as well as the importance of implementing the necessary legislation. For example, in 2018 Bahrain introduced a nationwide Law on the Protection of Personal Data. In fact, the island nation has long been one of the world’s digital pioneers, introducing the region’s first 4G LTE network in 2013 In another important initiative, in September 2018 Abu Dhabi Global Market – the emirate’s international financial centre – announced the creation of a “digital sandbox” to accelerate financial services innovation and financial inclusion in the UAE and across the region. This will provide a regulatory environment for financial institutions and financial technology (fintech) players to experiment on new products and services through digital platforms. A number of GCC countries have also been to the forefront in trying to bring the digital economy within the tax net.
As part of a drive to develop their digital economies and close the gap with their peers in the Gulf, the Maghreb countries have introduced important institutional initiatives in recent years. Building on its significant investments in ICT infrastructure, Algeria has been trying to foster ICT start-up clusters and, through the Algiers Smart City initiative, improve urban living standards in its capital using digital solutions. Speaking to OBG, Cameron MacLeod, founder of the Global Civic Innovation Centre, explained that “just as large portions of the developing world used mobile phones to leapfrog landline technology, artificial intelligence, drones, 3D printing, biotech and other exponential technologies are set to provide the world’s least-developed regions with the opportunity to apply these innovations at a faster and more scaleable rate than in the developed world, with its entrenched legacy infrastructure.” This is the logic underpinning the Algiers Smart City. “The project has been developed as an answer to three fundamental challenges: a fairly isolated technology ecosystem, limited technology transfer and low confidence in growing tech giants,” Riad Hartani, strategic technology advisor to the Algiers Smart City project, told OBG.
Not to be outdone, in late 2017 Morocco established the legal framework underpinning a new Agency for Digital Development, the aim of which is to establish the kingdom as a regional centre for digital products and help in being able to deliver on the country’s overarching digital strategy, called Maroc Digital 2020.
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