Estimated at around 5% of GDP, the telecommunications sector has greatly expanded over the last few years, even by emerging market standards. Mobile and internet penetration have increased on the back of reduced prices and a rise in foreign investment, with the mobile segment leading growth in usage volumes. Moreover, the government has led a push to encourage infrastructure sharing, on the back of a 2012 plan to cover 50% of the population with high-speed broadband by 2027. Indeed, the Digital Morocco 2013 plan aims to boost the use of technology by Moroccan businesses, although some constraints in implementation have caused delays.
This chapter contains an interview with Youssef Chraibi, President, Moroccan Association for Customer Relations.