4th Global Telecom Customer Retention and Profitability Summit



3 Jul 2012
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Oxford Business Group is pleased to announce its media partnership with the Customer Retention and Profitability Summit which will be held on 3 – 4 July, in Johannesburg. In this respect we send you the following message from the conference organisers:

The upcoming 4th Annual Customer Retention and Profitability Summit which is scheduled to take place on 3 - 4 July 2012 at Hyatt Regency – Johannesburg.

As you may already be aware, customer retention for many businesses is becoming increasingly difficult in the backdrop of harsh economic times. The Customer Retention and Profitability Summit addresses this with speakers such as:

  • William Stucke, The Independent Communications Authority of South Africa (ICASA), Councillor
  • Megan Ashman, MTN (South Africa), General Manager, Customer Management
  • Adrian Robson, Vodacom (South Africa) Executive Head Division, Customer Acquisition
  • Deborah Aspoas, Cell C (South Africa), Customer Experience Assessment Manager
  • William Agyei, Vodafone Ghana, Chief Marketing Manager
  • Dharamjeet Taunque, Idea Cellular (India), National Head - Usage and Revenue, GM Corporate Marketing
  • Ahmed El Banna, Etihad Atheeb Telecom Company (Saudi Arabia), Customer Care Director
  • Ferosa Thomas, BPeSA, CEO
  • Saad Al Ghamdi, Etihad Atheeb Telecom Company (Saudi Arabia), Contact Center Manager
  • Emmanuel Edward, Tanzania Telecommunications Co. Ltd., Head of Customer Services
  • Ahmad Heshmat, Mobinil (Egypt), Customer Save and Retention Senior Specialist, Loyalty and Retention
  • Irene Madeje Mlola, Airtel Tanzania Limited, Business Enterprise Director
  • Odunayo Sanya, MTN (Nigeria), Senior Manager Business Planning & Customer Management
  • Bill Hearmon, African Broadband Forum, Chairman

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