UAE: Dubai ICT Articles & Analysis

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Chapter | IT & Telecoms from The Report: Dubai 2014

Through strong government support, an attractive business environment and innovative free zones, Dubai has established itself as a leading regional centre for information and communications technology (ICT). Improved infrastructure for modernising technology is also helping domestic players diversify their services for an increasingly tech-savvy clientele, with demand for regionally and...

The government in Dubai has launched a new online public services initiative, designed to make access easier and faster. Known as Dubai Smart Government (DSG), the scheme replaces the existing e-government system and is set to open digital doors to a broad range of business opportunities.
Despite achieving record growth in 2012, telecoms operators in the UAE have seen their profit margins affected by a new royalties programme introduced by the federal government. However, surging demand in Dubai for the latest mobile devices, particularly smartphones and tablets, as well as a more diversified range of value-added services, should result in in even greater growth and profitability in the coming years.

What should be prioritised for the UAE to improve its telecommunications infrastructure and close the gap between itself and OECD countries?

What type of impact can an extensive offering of e-government services have, and how will you focus your efforts in terms of government integration?

By investing in building infrastructure, Dubai aims to support the local and regional telecoms industry and the broader knowledge-based economy. The value of these investments is significant: the Telecommunications Regulatory Authority (TRA) estimates that the sector accounted for 4.9% of UAE GDP in 2011. The true value is far higher as...